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Privacy Policy
 

We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, and protect your information.

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1. Legal Basis for Data Processing

We process personal data based on the following legal grounds:

  • Contractual necessity: To fulfill orders and provide customer service.

  • Legitimate interest: To improve our services and marketing efforts.

  • Consent: Where required for email marketing and cookie-based tracking.

  • Legal obligation: To comply with Swiss regulations and tax laws.

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2. Data Collection and Retention

We collect personal information necessary for processing orders, customer support, and improving our services. This includes:

  • Name

  • Email address

  • Shipping and billing addresses

  • Payment details (processed securely via third-party providers)

  • Order history

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Data Retention Periods:

  • Order-related data is retained for 10 years as required by Swiss tax law.

  • Marketing-related data is retained until consent is withdrawn.

  • Customer service inquiries are retained for 2 years unless legally required otherwise.

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3. Data Usage

Your personal data is used for:

  • Processing and fulfilling orders

  • Customer support and communication

  • Marketing and promotional purposes (if consent is given)

  • Improving our services and website experience

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4. Data Sharing

We do not sell or share your data with third parties, except when necessary for order fulfillment, payment processing, or legal obligations.

5. Data Security We implement security measures to protect your data from unauthorized access, loss, or misuse.

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6. Your Rights

Under Swiss data protection law, you have the following rights regarding your personal data:

  • Right to access: Request a copy of your data.

  • Right to rectification: Request corrections to inaccurate data.

  • Right to deletion: Request the deletion of your data where legally permitted.

  • Right to restrict processing: Limit the use of your data in certain circumstances.

  • Right to object: Opt out of data processing for marketing purposes.

  • Right to data portability: Request transfer of your data to another provider.

To exercise any of these rights, contact us at TINCT.store@mail.ch

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7. Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected individuals and the Swiss Federal Data Protection and Information Commissioner (FDPIC) as required by law.

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